Terms of Service

These terms describe how a booking is made, what is included, prices, payment, cancellation, the right of withdrawal and other important matters. They apply to private customers.

Mandatory consumer rights under Swedish law always apply and take precedence over these terms.

Alltimeshere provides privately purchased social companionship and practical everyday support for older adults in Solna and selected areas of Stockholm.

Services are planned according to the individual's wishes and the agreed booking. They may include:

• Conversation and companionship at home
• Walks and agreed outdoor activities
• Company during shopping and simple local errands
• Company when travelling to planned, non-emergency appointments
• Help with smartphones, tablets, video calls and everyday technology
• Company during social or cultural activities
• Other simple practical support agreed in advance

The exact content, location, duration and price of each visit are confirmed before the visit begins. Alltimeshere may decline a requested activity if it falls outside the service, cannot be performed safely or requires professional qualifications that Alltimeshere does not have.

Alltimeshere provides companionship and practical everyday support. We do not provide:

• Medical care or healthcare advice
• Emergency assistance or continuous monitoring
• Medication administration or medication management
• Personal hygiene or intimate personal care
• Medical transportation
• Lifting or transfers requiring care equipment or professional training
• Management of bank accounts or financial affairs
• Legal representation
• Services requiring a licensed healthcare or social-care professional
• Municipal hemtjänst or services provided following a municipal assistance decision

For immediate danger or a medical emergency in Sweden, call 112. For non-emergency healthcare advice, contact 1177.

A contact-form submission, telephone enquiry or request for a free conversation is not a confirmed paid booking. A binding booking is created only when Alltimeshere has provided the service details, time and price and the customer has accepted the booking.

The customer will receive confirmation in writing, normally by email or another agreed written method. The customer must check the confirmation and promptly report any error.

Alltimeshere may decline a booking before it is confirmed — for example, when the requested service is outside our scope, availability is limited or the visit cannot be provided appropriately or safely.

For telephone sales initiated by Alltimeshere, no binding agreement is created without the written acceptance required by Swedish consumer law.

A relative or another representative may make the initial enquiry. The person receiving the service must be informed and must agree to the arrangement unless the representative has lawful authority to act on their behalf.

The older adult's wishes, privacy, independence and comfort remain central. Booking the service does not automatically give a relative the right to receive information about visits. Updates are shared only according to the customer's permission and the Privacy Policy.

The booking confirmation must identify who is responsible for payment when the person booking and the person receiving the service are different.

The price applicable to a booking is the price shown on the Prices page or otherwise stated in the written booking confirmation. All prices presented to private customers must clearly state whether VAT is included.

See our prices

The accepted payment method and due date are stated in the booking confirmation or invoice. Individual visits may be paid by the agreed payment method after the visit. Regular services may be invoiced monthly.

If payment is late, Alltimeshere may charge statutory late-payment interest and legally permitted reminder or collection fees. Customers should contact Alltimeshere promptly if they believe an invoice is incorrect.

Travel within Solna is included unless otherwise stated. For visits outside Solna, any travel charge must be agreed before the booking is confirmed.

The customer is responsible for agreed expenses arising during an activity, including public-transport tickets, entrance fees, café or restaurant purchases, parking and other purchases made for the customer. Such expenses must be agreed in advance where reasonably possible and may be added to the invoice.

RUT does not normally apply to travel expenses, tickets, purchases or other non-labour costs.

The customer may cancel or request rescheduling by telephone, email or another agreed written contact method. The time at which Alltimeshere receives the cancellation determines whether a cancellation charge applies.

• Cancellation at least 24 hours before the scheduled start: no charge
• Cancellation less than 24 hours before the scheduled start: 50% of the booked service price
• No cancellation or the customer is unavailable when the visit begins: 100% of the booked service price
• Expenses already reasonably incurred specifically for the booking may also be charged where permitted

In cases of sudden illness or a genuine emergency, the customer should contact Alltimeshere as soon as possible. Alltimeshere may waive the charge or offer rescheduling after considering the circumstances fairly and individually.

This cancellation policy is separate from any statutory right of withdrawal. Mandatory consumer rights always take precedence.

Cancellation Policy

When a consumer enters into an agreement at a distance — for example online, by email or by telephone — or away from the business premises, the customer generally has a statutory right to withdraw from the agreement within 14 days. The period normally begins on the day after the agreement is entered into.

The customer may exercise this right by sending a clear written statement to info@alltimeshere.se or by using the withdrawal function provided on the website when applicable. No particular wording is required.

If the customer asks for a service to begin during the 14-day withdrawal period, Alltimeshere must obtain the customer's explicit request before starting. If the customer later withdraws after part of the service has been provided, the customer may be required to pay a proportionate amount for the work already performed.

Once a service has been fully performed during the withdrawal period, the statutory right may end only when the customer expressly requested early performance and acknowledged the effect on the withdrawal right, where required by law.

Withdrawal form

• Customer's name
• Contact information
• Booking reference
• Date the agreement was made
• Statement that the customer wishes to withdraw
• Date of submission

Exercise your right of withdrawal

A regular arrangement may consist of recurring visits according to an agreed schedule. Unless a specific fixed term has been expressly agreed, the arrangement has no long-term binding period.

Changes to frequency, duration or requested support must be agreed before they take effect.

If Alltimeshere cannot provide a confirmed visit, the customer will be informed as soon as reasonably possible. The customer will not be charged for a visit cancelled by Alltimeshere. Any amount already paid for that visit will be refunded or, if the customer prefers, applied to a new booking.

Where possible, Alltimeshere may offer another time. A substitute companion will not be provided without informing the customer.

If Alltimeshere is substantially delayed, the customer may contact us to agree on a revised start time or cancel the visit without charge when the delay defeats the purpose of the booking.

The customer or representative must:

• Provide accurate booking and contact information
• Explain relevant practical conditions needed to perform the agreed service
• Treat the companion respectfully
• Provide a reasonably safe environment
• Inform Alltimeshere in advance about access arrangements, pets, smoking or other circumstances that may materially affect the visit
• Pay agreed prices and approved expenses
• Avoid requesting medical, intimate-care, unsafe, unlawful or otherwise excluded tasks

Alltimeshere may pause or end a visit if there is violence, threats, harassment, serious intoxication, unlawful activity or an immediate and significant safety risk. The customer will be informed of the reason where appropriate. Charges will be assessed fairly according to the circumstances and mandatory consumer law.

Any arrangement involving keys or entry codes must be agreed separately and documented. Customers should not share bank login details, card PINs or other financial credentials with Alltimeshere.

Purchases or errands involving the customer's money must be agreed in advance. Receipts should be retained and returned to the customer. Alltimeshere does not manage bank accounts, make financial decisions or accept authority over the customer's finances.

Customers should secure cash, jewellery and other valuable items before a visit. This does not remove any responsibility Alltimeshere may have under mandatory law for proven damage caused by negligence.

If the customer believes that a service was not provided as agreed, they should contact Alltimeshere as soon as reasonably possible and explain the problem. Contacting us promptly gives us an opportunity to investigate and, where appropriate, offer a reasonable remedy.

A complaint should include the customer's name, booking information, a description of the issue and the requested outcome. Complaints may be sent to info@alltimeshere.se.

Nothing in these terms limits rights provided by mandatory Swedish consumer law.

Alltimeshere is responsible for providing the agreed service with reasonable care and in accordance with the confirmed booking.

Alltimeshere is not responsible for:

• Medical outcomes or healthcare decisions
• Emergencies that Alltimeshere could not reasonably identify or prevent
• Decisions made independently by the customer
• Loss arising from inaccurate or withheld information that was necessary to perform the service safely
• Events outside Alltimeshere's reasonable control

Any limitation of liability applies only to the extent permitted by mandatory Swedish law. Nothing in these terms excludes liability for intentional misconduct, gross negligence, personal injury caused by negligence or another responsibility that cannot lawfully be excluded.

Personal information is handled in accordance with the Alltimeshere Privacy Policy. Information about a customer is shared with relatives only when the customer has agreed or when another lawful basis applies.

Read our Privacy Policy

The version accepted when a booking is confirmed applies to that booking. Alltimeshere may update these terms for future bookings. Material changes affecting an ongoing regular arrangement will be communicated in advance and will not apply retroactively to completed services.

These terms are governed by Swedish law, without limiting any mandatory consumer protection available to the customer. If a dispute cannot be resolved directly with Alltimeshere, the customer may contact municipal consumer guidance or submit an eligible dispute to Allmänna reklamationsnämnden (ARN):

Alltimeshere intends to participate in ARN proceedings and follow its recommendations where applicable. A dispute may also be brought before a competent Swedish court.

Questions about these terms, bookings, cancellations or complaints may be directed to: